Shipping by courier
Orders are shipped from Monday to Friday from 15:00 to 17:00.
Orders placed during the weekend will be processed starting from the following Monday.
Shipping times vary from 2 to 20 working days depending on the availability of the products ordered in stock. Further information on the methods and delivery times of the ordered products can be found in the shipping confirmation e-mail (point 2.9).
Shipping costs are free for the whole Italian territory. Delivery times are calculated from receipt of payment: immediate if made by credit card or Paypal.
The expected delivery times are up to 10 working days. The courier does not deliver to the floor. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the products, nor to claim compensation or compensation of any kind.
6. Customs
If the products ordered on www.Maricart.it were to be delivered abroad, the buyer could be subject to import duties and taxes, payable once the package reaches
destination. Any additional cost of customs clearance is charged to the buyer; Maricart cannot predict the amount of the aforementioned costs over which it has no control. For information on
customs policies of foreign countries, we invite users to contact the local customs office.
7. Reporting for damage or defects
See the specific section relating to instructions and advice for use on the delivery of goods.
Reports of damage or defects to the goods must be sent by email to info@Maricart.it quoting the order number in the subject and attaching the photos taken: we will verify your report with the images sent and we will provide you with a reply within 2 or 3 days.
Should you believe that any anomaly found could be a manufacturing defect or transport damage, you must promptly report to Customer Service info@Maricart.it.
The reports on the external condition of the packages must be made on the day of unloading the supply or at the latest the following morning; the reports on the integrity of the items after opening the packaging must be made within 48 hours of unloading.
The report is made by sending an email with the order number, a description of what is found and attaching the photographic documentation.
8. Right of Withdrawal
The Customer, to make a return, must contact our Customer Service by sending an email to info@Maricart.it and notify his return intention in which the order number must be entered, the code of the product for which wants to make the return as well as the reason for the return; in the case of return of several products, a form must be completed for each of them.
ONLY THE PRODUCTS NOT MATCHING THE INITIAL ORDER WILL BE RETURNED, BY VICE OR OTHERWISE.
The desire to return the goods must be communicated within 14 days from the date of delivery of the goods. The purchased goods must be returned to Maricart within a maximum of 10 days from the communication of the intention to return the goods. The delivery costs are charged to the customer. In the event that the Customer intends to return more products of the same order, he must complete a return request for each product, as well as pack each individual product in its package. Maricart will not be responsible for reimbursement or compensation for those returned products that have been lost or have been stolen or damaged.
Maricart undertakes to reimburse the Customer promptly and in any case no later than 30 days from receipt of the return.
N.B.
for personalized items with engraving, the return is accepted only in favor of a size change as there is no refund or exchange of the item. Maricart will send an e-mail notification
once the refund has been made. Maricart reserves the right to refuse the return of those products that do not conform to what was originally sent. The products must not have been
worn, washed or altered and must not show any signs of use. Each product must be returned with all original labels, packaging and accessories received with the product
same.
All products must be returned in their original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and free from damage or alteration; to limit damage to the original packaging, we recommend, when possible, to put it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided. All returned products will be subjected to careful inspection and must comply with all the parameters listed in the return procedure; only following this inspection, and in any case within 15 (fifteen) days of receipt of the goods package by the Customer, Maricart will communicate the acceptance of the return to the Customer via e-mail and will arrange for the refund of the price paid within 15 days .
